Privacy Policy

  1. Our Privacy Policy
  2. This Privacy Policy governs the collection, storage, use and dissemination by us of any Personal Information (as defined in the Privacy Act 1988 (Cth) (the Privacy Act)) that you provide to Tronac Pty. Ltd. (ACN 155 469 015) trading as Milieu Labs (ABN 61 155 469 015) (us/we). We respect your rights to privacy and we comply with the Privacy Act, including the Australian Privacy Principles, contained in Schedule 1 of the Privacy Act.  

  1. Consent

    By your use of our software or hardware platforms and offerings, including but not limited toyour use of the website located at www.milieulabs.com.au and/or any of our software applications (collectively, the Platform) you consent to the collection, storage, use and distribution of your Personal Information in accordance with this Privacy Policy and as otherwise permitted by the Privacy Act.

  1. Personal Information 

(a) Identifiable

We collect Personal Information from you including names, e-mail addresses, mobile telephone numbers, physical addresses, information and credit card or debit card information, and information regarding your activity on the Platform. 

(b) Non-Identifiable

We may collect and use certain information, which by itself is not capable of identifying you. This information may include your gender, date of birth, the identity of your Internet browser, the identity of your smartphone or tablet device, the type of operating system you use, your IP address and the domain name of your Internet service provider and/or mobile phone carrier to optimise our provision of goods and/or services to you. We may also acquire information from other sources, such as from other companies and from other public documents. 

  1. Collection of Personal Information

(a) Personal Information

The Personal Information we collect from you enables us to operate the Platform. If you do not provide us with this Personal Information, we may not be able to provide you with full access to the Platform, and/or supply you with the goods available on the Platform.  

There are a number of ways in which we collect Personal Information from you, most commonly through:

  1. our Platform (including using cookies or web analytics – see further below for more information);
  2. social networking services (such as Twitter, Facebook and Youtube);
  3. embedded videos on our website; and/or
  4. email lists, registrations and feedback.

(b) Cookies

Cookies are pieces of information that the Platform transfers to your computer’s memory or hard disk, for record-keeping. We use cookies only to the limited extent of recognising you when you use the Platform, to track usage patterns and deliver customised content to you. However, this information is not linked to any Personal Information that you may provide and cannot be used to identify you. If you do not want information collected through cookies, most internet browsers allow you to deny or accept Cookies. 

(c) Web analytics

We collect data about your interaction with our Platform. The sole purpose of collecting your data in this way is to improve your experience when using our Platform. The types of data we collect with these tools includes but is not limited to:

  1. your device’s IP address (collected and stored in an anonymized format);
  2. device screen size;
  3. device type, operating system and browser information;
  4. geographic location;
  5. referring domain and out link if applicable;
  6. search terms and pages visited on our website; and
  7. date and time when pages were accessed on our website.
  8. Use and Disclosure of Personal Information 

(a) Disclosure

We will keep all Personal Information we receive from you confidential and will not sell or knowingly divulge such Personal Information to any third parties, unless: 

  1. we are required to share your Personal Information with a third party in order to comply with the law or to comply with a court order or subpoena;
  1. we receive a claim from a third party that you have breached any law;
  1. we are required to provide it to our Related Entities;
  1. is necessary to provide it to our third party service providers and contractors (such as our payment provider);
  1. it is necessary to protect the safety and security of you, our Platform; and
  1. you consent to us selling or disclosing your Personal Information to third parties.

(b) Cross-Border Disclosure of Personal Information

At times we may need to share your Personal Information with overseas organisations. The most common reason is because some of our third party service providers or contractors (ie cloud storage service providers) are located overseas and are contracted to support our goods, technology, operational and customer service teams. 

These entities are located in the following countries:

  1. New Zealand;
  2. United States of America; and
  3. Canada.

6. Security of Personal Information

(a) We strive to ensure the security, integrity and privacy of your Personal Information and will use all reasonable endeavours to keep your Personal Information in a secure environment. However, such security cannot be guaranteed due to the nature of the internet. 

(b) These measures are designed to assist in Personal Information not being accessed, modified, disclosed or misused without authorisation or lost. If you reasonably believe that there has been an unauthorised use or disclosure of your Personal Information, please contact us at [email protected].

  1. Quality, Access and Correction of Personal Information 


(a) The Personal Information we hold about you (such as your name and email address) is kept so 

that we may correctly identify you. Please let us know if this Personal Information is not 

accurate, complete or up-to-date. 

(b) You can update this Personal Information at any time by either emailing or calling us or by updating your account on the Platform directly. Alternatively, upon your request, we will correct or delete inaccurate or incomplete Personal Information we hold about you. In most circumstances, you have a right to get a copy of the Personal Information we hold about you. To request access or to change or delete certain Personal Information, please email us at [email protected]. We will respond to your request within a reasonable period.

  1. Enquiries, Concerns, Complaints 
  1. If you reasonably believe that there has been an unauthorised disclosure of your Personal Information or a breach of our Privacy Policy or Australian privacy laws, please contact us at [email protected]. 
  1. If you are not satisfied with the result of your complaint to us, you can refer your complaint to the Office of the Australian Information Commissioner (OAIC) as follows:
  1. by phone: 1300 363 992
  2. by post:  GPO Box 5218, Sydney NSW 2001
  3. online: by completing the OAIC’s enquiry form available at www.oaic.gov.au

9. Changes to Privacy Policy

If our policy on information privacy changes, we will update this Privacy Policy accordingly. We reserve the right to change this Privacy Policy at any time without notice to you.